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Creating Competitive Advantage in Retail Energy
Tuesday 8th December at 2.30pm
Suppliers core energy offerings are increasingly commoditised. To differentiate and compete sustainably they need to offer greater product flexibility, improve customer experience and lower their cost to serve.
To lead in a price-competitive energy market, suppliers should look to proven best practices from other (retail-led) sectors. User experience should be designed and leveraged to drive acquisition and retention, and increase responsiveness. Digital transformation should reduce process and systems complexity, lower operating costs and enable suppliers to compete sustainably.
In this webinar we set out explore how energy suppliers can leverage proven strategies to create competitive advantage, illustrated by case studies of digital transformation from within and outside of the industry.
Steve Elsham, CEO at Gilmond will be joined by guest speakers Ryan Thomson, Energy Specialist and Partner at Baringa and Ben Morgan, Digital Transformation leader at Baringa.