CRM & Billing
Lower your cost to serve and reduce your managed services expense with our highly automated, proactive CRM & Billing software
CRM & Billing
- Acquisition and Customer Capture
- Contract Lifecycle Management
- Billing and Payments (incl. Prepayment)
- Debt Management
- Workforce Management
- Query Management
- Complaint Management and Reporting
- Industry Reporting
- Physical Meter and Meter Read Management
- Prepayment Meter Management
- Smart Time Of Use and Fully Flexible Pass Through Products
Improve your first-time billing success rate and your customers' experience with Gilmond CRM & Billing. Our comprehensive platform works in real-time to proactively, efficiently and automatically provide all of the key business processes required to run an energy company.
With modules covering customer management, sales and acquisition, cost and pricing engine, billing and payment, debt and complaints management; the CRM system has been specifically designed to reduce customer effort, enhance performance with an intuitive user experience and provide an advanced search functionality, reducing call handling times from query to resolution.
With Gilmond, the software works harder for you, removing the need for expensive managed services and allowing you to outperform your competition.
Key benefits of CRM & Billing
Reduce the need for manual intervention and expensive managed services.
Reduced Cost to Serve
The advanced automation features significantly reduce your overhead costs, increasing net contribution.
Enhanced User Experience
Intuitive user interface and advanced search functionality, reduces call handling times from query to resolution.
Ready to Get Started?
The Gilmond suite of energy applications power smart performance.
We enable our clients to drive sustainable growth, improving their customers digital experience whilst lowering their cost to serve.
We believe energy companies deserve better. Gilmond is committed to customer success and delivering innovation that takes you beyond energy.
Adaptable, flexible and dedicated to serving the UK energy supply market, we are pioneering the way for the transition to a smarter future in the industry.