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CRM & Billing

Lower your cost to serve and reduce your managed services expense with our highly automated, proactive CRM & Billing software

Highly Automated

Reduced Cost to Serve

Enhanced User Experience

CRM & Billing

  • Acquisition and Customer Capture
  • Contract Lifecycle Management
  • Billing and Collections (incl. Prepayment)
  • Debt Management
  • Workforce Management
  • Query Management
  • Complaint Management and Reporting
  • Industry and TPI Reporting
  • Physical Meter Management
  • Meter Read Management
  • Prepayment Meter Management
  • Smart TOU & Fully Flexible Pass Through Products

Improve your first-time billing success rate and your customers' experience with Gilmond CRM & Billing. The billing system works in real-time to proactively, efficiently and automatically handle data cleansing issues and failed billing. The CRM system has been specifically designed to reduce customer effort, enhance performance with an intuitive user experience and provide an advanced search functionality, reducing call handling times from query to resolution. With Gilmond, the software works harder for you, removing the need for expensive managed services.

Key benefits of CRM & Billing

Highly Automated

Reduce the need for manual intervention and expensive managed services.

Reduced Cost to Serve

The advanced automation features significantly reduce your overhead costs, increasing net contribution.

Enhanced User Experience

Intuitive user interface and advanced search functionality, reduces call handling times from query to resolution.

Ready to Get Started?

The Gilmond suite of energy applications power smart performance.

We enable our clients to drive sustainable growth, improving their customers digital experience whilst lowering their cost to serve.

We believe energy companies deserve better. Gilmond is committed to customer success and delivering innovation that takes you beyond energy.

Adaptable, flexible and dedicated to serving the UK energy supply market, we are pioneering the way for the transition to a smarter future in the industry.

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